Refund policy

RETURN & REFUND POLICY
Thank you for shopping at Aerorelief. We want to ensure you have a transparent and secure shopping experience with us. Below are the terms regarding returns, refunds, and replacements for all purchases made on aerorelief.shop.
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
2. Mandatory Verification for Electronics & Defects
Because we specialize in electronic items and charging equipment, all claims regarding items that are defective, damaged, or not working must go through our verification flow before a return or replacement can be issued:
  • You must contact our support team at our official email with your order number.
  • You must provide clear photo and/or video evidence showing the product defect or malfunction.
  • Once our team verifies the issue, we will either send you a brand-new replacement product free of charge or authorize a full refund.
3. Return Shipping & Unauthorized Returns
  • Customers are responsible for paying their own shipping costs for returning items if they simply changed their mind. Shipping costs are non-refundable.
  • Important: Do not send your purchase back to the sender's address listed on the package shipping label. We utilize multiple fulfillment hubs, and unauthorized returns sent without an official return authorization from our support team cannot be tracked or refunded.
4. Refunds
We will notify you once we’ve received and inspected your return status (or approved your video evidence), and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. For verified defective items, we will dispatch a replacement directly.