Shipping policy

Thank you for visiting and shopping at Aerorelief. Below are the terms and conditions that constitute our Shipping Policy.

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders (such as during Black Friday or the holiday season), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

We are proud to offer Free Standard Shipping on all orders globally.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will become active within 24–48 hours. You can monitor your package throughout its journey directly on our website or via international tracking platforms.

Aerorelief is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If you receive your order damaged, please contact our support team immediately at our official email address. Please save all packaging materials and damaged goods, and provide clear photo or video evidence so we can file a claim and send you a replacement free of charge.

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, which means there is a very small window to change the address. Please contact us immediately if you believe you have provided an incorrect shipping address.